Refund & Cancellation Policy
Last updated: June 15, 2026
We want you to try RedactWorks before you pay. Every new account gets free redactions, so you can see exactly how it works first. After that, here’s how purchases, cancellations, and refunds work.
1. Try it free first
New accounts include a set number of free redactions. We encourage you to use them to confirm RedactWorks fits your needs before buying credits or starting a subscription.
2. Credit packs (one-time purchases)
- Credit packs (for example, a 3-request pack for $1.99) are one-time digital purchases that add credits to your account immediately.
- Unused credits. If you have not used any of the credits from a pack, you may request a full refund of that pack within 14 days of purchase.
- Used credits. Because credits deliver a digital service the moment they’re used, credits that have already been consumed are non-refundable, except where required by law or where the Service failed to deliver due to our error (see Section 5).
3. Monthly subscription
- Cancel anytime. You can cancel your subscription at any time from the billing portal in your account (Account → Manage billing). Cancellation stops future renewals; your plan stays active through the end of the current billing period, and you keep access until then.
- No partial-period refunds. Subscription fees are billed at the start of each period and are generally non-refundable for the current period, except where required by law or under Section 5.
- Renewals. Subscriptions renew automatically each month at the then-current price until cancelled, as described in our Terms of Service.
4. Billing errors and unauthorized charges
If you were charged in error, charged more than once for the same purchase, or believe a charge was unauthorized, contact us at support@redactworks.ai and we will investigate and refund any charge that was made in error.
5. If the Service fails to deliver
If a redaction is not delivered because of a fault on our side (not because you cancelled it or it was blocked for safety), we will restore the credit or refund it. Note that our verification step may intentionally stop delivery of a file when it detects that sensitive content could not be safely removed — that is the Service working as intended, and the manual review/draw-a-box tools are provided so you can finish the redaction yourself.
6. How to request a refund
Email support@redactworks.ai from the email address on your account, with the purchase date and what happened. We aim to respond within a few business days. Approved refunds are issued to your original payment method through Stripe; the time to appear on your statement depends on your bank.
7. Chargebacks
If you have a billing concern, please contact us first — we can almost always resolve it faster than a card dispute. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.
8. Contact
Barter-Win LLC
Huntington Beach, California, USA
Email: support@redactworks.ai